UV Print USA - Your Satisfaction Guaranteed
Last Updated: January 1, 2025
At UV Print USA, we stand behind the quality of our UV flatbed printers. We want you to be completely satisfied with your purchase. This return policy outlines the terms and conditions for returning products and requesting refunds.
All purchases require full payment in advance. If you need financing, please arrange it through your own bank or financial institution before placing your order.
We offer a 30-day return window from the date of delivery for all UV flatbed printers purchased from UV Print USA.
To be eligible for a return, you must initiate the return process within 30 days of receiving your printer. Returns requested after this period will not be accepted unless there is a manufacturer defect covered under warranty.
To be eligible for a return, your UV flatbed printer must meet the following conditions:
The printer must be unused, in its original packaging, and in the same condition as received.
All accessories, manuals, cables, and original packaging materials must be included.
The printer must be free from physical damage, scratches, or signs of use.
You must provide the original receipt or proof of purchase.
Follow these steps to return your UV flatbed printer:
Call us at (407) 528-5097 or email [email protected] to request a Return Authorization (RA) number. Include your order number and reason for return.
Our team will review your request and provide you with a Return Authorization (RA) number and shipping instructions within 1-2 business days.
Carefully repack the printer in its original packaging with all accessories, manuals, and components. Include the RA number clearly marked on the outside of the box.
Ship the printer to the address provided in your return authorization. Use a trackable shipping method and retain your tracking number. Returns must be shipped within 7 days of receiving the RA number.
Once we receive your returned printer, we will inspect it to ensure it meets our return eligibility conditions. Here's what happens next:
Our quality team will inspect the returned printer to verify it meets all return conditions.
We'll email you to confirm whether your return has been approved or rejected, including the reason if rejected.
If approved, your refund will be processed to your original payment method within 5-10 business days.
Please Note:
Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account.
A 15% restocking fee will be deducted from your refund for returns made for reasons other than defects or errors on our part. This fee covers inspection, repackaging, and administrative costs.
No restocking fee will be charged if the return is due to a manufacturer defect, shipping damage, or an error by UV Print USA.
The following items cannot be returned:
Printers that have been used, installed, or show signs of operation
Custom-ordered or specially configured printers
Consumables such as ink, printheads, or replacement parts
Items returned after the 30-day return window without prior authorization
If you need to exchange your UV flatbed printer for a different model, please contact us at (407) 528-5097 or [email protected].
Exchanges are subject to product availability and may require payment of the price difference if the new model costs more. If the new model costs less, we will refund the difference after deducting any applicable restocking fees.
The 30-day return window and all return conditions still apply to exchanges.
If you receive a damaged or defective printer, please contact us immediately at (407) 528-5097 or [email protected] within 48 hours of delivery.
Please provide:
We will arrange for a replacement or full refund at no cost to you, including return shipping. No restocking fee will apply to damaged or defective items.
All UV Print USA flatbed printers come with a manufacturer's warranty. Issues that arise after the 30-day return window may be covered under warranty.
For warranty claims and service, please refer to your printer's warranty documentation or contact our support team at [email protected].
If you have any questions about our return policy or need assistance with a return, our customer support team is here to help.
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday - Sunday: Closed
UV Print USA reserves the right to update or modify this return policy at any time without prior notice. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.